Fort Lee contracting office focuses on customer service

By Ben Gonzales, Mission and Installation Contracting Command Public AffairsMarch 30, 2018

Fort Lee contracting office focuses on customer service
1 / 4 Show Caption + Hide Caption – A Soldier receives her lunch from a dining facility employee March 22, 2018, at Fort Lee, Virginia. The Mission and Installation Contracting Command-Fort Lee office administers the full-food service contract that served more than 5 million meals to w... (Photo Credit: U.S. Army) VIEW ORIGINAL
Fort Lee contracting office focuses on customer service
2 / 4 Show Caption + Hide Caption – (Photo Credit: U.S. Army) VIEW ORIGINAL
Fort Lee contracting office focuses on customer service
3 / 4 Show Caption + Hide Caption – Debbie Frankovich talks to Brenda Battle and Marilyn Johnson March 22, 2018, at a dining facility on Fort Lee, Virginia. Frankovich is the director of the Mission and Installation Contracting Command-Fort Lee office, Battle is a contracting officer r... (Photo Credit: U.S. Army) VIEW ORIGINAL
Fort Lee contracting office focuses on customer service
4 / 4 Show Caption + Hide Caption – Brenda Battle inspects food as Marilyn Johnson observes March 22, 2018, at a dining facility on Fort Lee, Virginia. Battle is a contracting officer representative from the Logistics Readiness Center, and Johnson is a contracting officer with the Miss... (Photo Credit: U.S. Army) VIEW ORIGINAL

FORT LEE, Virginia (March 30, 2018) -- Managing the acquisition needs of approximately 70,000 troops attending classes at the third largest training site in the Army requires timely and responsive support from the Mission and Installation Contracting Command-Fort Lee staff in Virginia.

It takes the talent and efforts of the 20 contracting professionals at MICC-Fort Lee to provide all the contracting support to support the installation that averages more than 27,000 individuals from all branches of the military, their families, and government civilians.

MICC-Fort Lee members focus on face-to-face customer service to complete the contracting mission and provide goods and services to the installation.

"The MICC-Fort Lee team has the right attitude, and we all understand that all we do directly impacts our warfighters and their lives," said Debbie Frankovich, the MICC-Fort Lee director. "We really focus on service to our customers."

The primary customers of MICC-Fort Lee are the Combined Arms Support Command, Installation and Management Command, Logistics Readiness Center, U.S. Army Ordnance School, U.S Army Transportation School, U.S. Army Quartermaster School, Army Logistics University, U.S. Army Judge Advocate General-Charlottesville, and the Kenner Army Health Clinic. MICC-Fort Lee members obligated more than $145 million while executing 508 actions in fiscal 2017, but what the contracting office provides is readiness to the Soldiers, Sailors, Airmen and Marines they support.

"We have weekly meetings with CASCOM officials to ensure we are supporting their requirements," Frankovich said. "We meet regularly with all of our customers to review their one-to-N list, which is a list of an organization's contracts and the priority of those contracts."

As a Training and Doctrine Command installation, the bulk of contracts required on Fort Lee are related to the training mission. For instance, MICC-Fort Lee contract for dining facilities ensured that 5,470,115 meals were provided to students in FY17. While acquisition officials administer the contract to provide meals, a contracting officer representative is a vital link in the process who ensures contracts are being done properly.

"We have to be sure our Soldiers are being fed healthy meals in a clean environment," said Brenda Battle, the contracting officer representative for the full-food service contract who oversees all four dining facilities on Fort Lee. "We cannot afford to have our Soldiers hungry, sick or unable to function. Completing the mission starts with making sure our warfighters stay healthy every day."

To keep that customer service a priority, the MICC-Fort Lee office has three divisions: the business operations division is responsible for providing a wide range of contracting guidance, oversight, and system support to the MICC-Fort Lee team; the mission support division is responsible for providing all contracting support for supply items and service contracts for the CASCOM and contract support for tenant organizations; and the installation support division is responsible for utilities, energy, DPW BASOPS and construction contracts.

"One of our main contracts, the instructor training and support services contract, covers numerous training across the installation and is an indefinite delivery, indefinite quantity contract," Frankovich added. "It is a very complex, very unique contract that supports all the training on the installation that includes specific military occupational specialties. Our contracting team recognizes its tremendous responsibility and the privilege to provide the most comprehensive training and quality of life services possible for the Fort Lee community."

Headquartered at Joint Base San Antonio-Fort Sam Houston, MICC contracts are vital in feeding more than 200,000 Soldiers every day, providing many daily base operations support services at installations, preparing more than 100,000 conventional force members annually, training more than 500,000 students each year, and maintaining more than 14.4 million acres of land and 170,000 structures.

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