AFAP committee gathers to discuss concerns on Red Cloud
February 25, 2009
RED CLOUD GARRISON - Family members and representatives from different organizations throughout the garrison attended a meeting held about the Army Family Action Plan Feb. 18 in the Family, Morale, Welfare and Recreation classroom. The meeting gave representatives the opportunity to identify issues and concerns throughout the garrison, and learn if older issues were being corrected.
One of the many issues brought up during the meeting were the hours of the Army and Air Force Exchange Service Post Exchange on USAG-Red Cloud.
"A Soldier doesn't work a "nine to five" schedule on a daily basis; their hours are in a constant change and are much longer than an eight hour working day," said Charles Lyons, FMWR AFAP coordinator. "Therefore, their schedule may not meet the schedule of the local Shoppette or Post Exchange. I cannot tell you how many times I have seen a Soldier waiting by the PX for it to open, or Soldiers trying to get to the Shoppette before it closes only to run into a locked door. They are not open early enough or long enough."
Despite the issues brought up in the meeting, spouses commended USAG-Red Cloud medical facilities for their customer service and professionalism.
"I went to the Troop Medical Center when I had food poisoning and when I sprained my ankle," said Claudia Figueroa, a spouse whose husband is stationed here. "The Soldiers there are always courteous to me and take care of me."
Lia Abney was introduced as the new Customer Service Officer for Customer Management Services in the Plans, Analysis and Integration Office, at the end of the briefing. Abney will work directly with people who have customer service problems in the garrison, and manage all the problematic issues within the USAG-Red Cloud community. The next meeting for the AFAP committee will be held in the spring. The date will be announced at a later time.