ANNISTON ARMY DEPOT, Ala. -- A new Work Order Hub is expected to go live July 1, streamlining the process of submitting and tracking work orders and service orders through service in one location.
"The biggest change with the hub is with customer service," said Martha Corby, deputy director for the depot's Directorate of Public Works. "Employees in the office will be able to answer questions about any work order - equipment or facilities - and take service order calls for equipment and facilities."
Under the plan, two DPW employees will be assigned to receive all service order requests for work on equipment and facilities. They will answer questions on service orders and work orders making it easier for the customer to obtain the status.
Employees throughout the installation who call service orders in to the hub will be given a service order number when they call in the problem to be used for tracking the service order.
Discerning whether a project is a work order or a service order can be simple, but if you are having problems you can contact the Hub and they will assist.
For facilities, a service order is anything involving routine recurring maintenance, such as changing light bulbs or repairing a toilet.
Construction projects or large repair jobs must be submitted as work orders on form ANAD 420-5-E.
"Any employee who isn't sure which form to use - work order or service order - may call the hub and DPW employees will assist them in determining what to submit," said Corby.
Having all service and work orders flowing into the hub will enable DPW's various shops to work more efficiently.
"The end result is better customer service," said Corby.
Today all work and service orders are loaded on the Commander's Dashboard under the Work Order Service Order button, where you can review the status.
The hub may be reached at Ext. 6317 and 6344 and forms for Facilities Work Orders (ANAD 420-5-E) and Facilities and Equipment Service Orders ANAD 420-20-E are located on the Intranet under forms.
The Facilities Dashboard is located on the Intranet at: https://anada0web10.nase.ds.army.mil/ReportServer/Pages/ReportViewer.aspx?/DUPS/rpt_ANAD_Dashboard
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