Talon Café aims to please Soldiers' palette
April 9, 2014
Once a month junior Soldiers come together at the Talon Café dining facility on Camp Humphreys, South Korea, in between serving hours. Their notebooks are full of ideas and feedback from their peers and other Soldiers about their experiences while dining.
Leaders from the 2nd Combat Aviation Brigade Talon Café hosted a council meeting at the DFAC on March 21, 2014, in order to give 2nd CAB Soldiers a chance to have their feedback heard.
Soldier's appointed by their command as Better Opportunities for Single Soldiers representatives, an Army program of Morale, Welfare and Recreation, attend council meetings as advocates for single Soldiers and unaccompanied bachelors in their battalions.
"We get all the BOSS reps involved from each battalion that uses our DFAC," said Sgt. 1st Class Daniel Welker, food service manager assigned to Headquarters Support Company, 602nd Avn., Support Battalion, native of Wheeling, W.V. "The purpose of this meeting is to find out what the Soldiers are looking for in their DFAC, how we can improve and make any necessary changes to be the best. "
During the meeting, BOSS representatives read notes from Soldiers about possible improvements from adding cheese to eggs during breakfast to adding extra cashiers during busy times.
"Recommendations are heard from Soldiers and changes are made on a regular basis," said Welker. "Soldiers seem more enthusiastic since we began changing the menu. I see more smiling faces during breakfast and lunch times."
The Talon Café also uses feedback collected from comment cards, face-to-face conversations and interactive customer evaluation reports to improve service.
"We've already included an espresso machine from feedback previously received," said Welker. "Our goal is to make the Soldiers experience at the Talon Café what they want it to be. Before they would go purchase a $5 coffee, now they come to the dining facility."
The group also discussed facility cleanliness, midnight hours, customer service and continuing to expand the menu to keep Soldiers running to the Talon Café.
"As a single Soldier myself, I have the opportunity to get first hand honest feedback from Soldiers on what they think about the DFAC," said Pfc. Fernando Reyes-Flores, a quartermaster and chemical equipment repairer and battalion BOSS representative, assigned to Company E, 3rd General Support Avn. Bn., 2nd Avn. Regt., and native of Compton, Calif. "I come here every day too! I talk with single Soldiers prior to council meetings to get their opinion on their DFAC. So far, I've noticed the DFAC incorporate more serving lines, helping Soldiers spend less time waiting. I definitely feel that Talon Café is listening to the feedback from council meetings."
Units from different areas of Camp Humphreys are welcomed to dine at the Talon Café. Non-meal card holders and civilians can dine for a small fee and submit feedback as well.
Talon Café will continue to hold monthly council meetings to improve the quality of life of Soldiers. Anyone from Camp Humphreys is welcomed to attend and contribute feedback to improve services. For more information on the Talon Café and the next council meeting, contact the chief food operations manager Master Sgt. Walter Moore at DSN: (315) 753-8218.