Tereasa Wade, KAHC Public Affairs Officer
FORT LEE, Va. (April 3, 2014) -- Patient satisfaction remains a top priority for Kenner Army Health Clinic, and one way to achieve this goal is through the use of the Army Provider Level Satisfaction Survey, or APLSS. This survey is used to evaluate and track during visits with their health care providers.
Recently, members of the Kenner staff participated in a clinic-wide competition for a new slogan for the Army Provider Level Satisfaction Survey. The winning slogan was "Kenner Army Health Clinic is Committed to the Core! Send your APLSS survey back to keep Kenner on track."
The program, administered by the Office of the U.S. Army Surgeon General, provides an opportunity for patients to voice their concerns, make suggestions, or officially recognize an individual or a clinic for exceptional service.
At Kenner, the information provided on the APLSS is shared throughout the organization down to the individual health care providers.
"The Army Provider Level Satisfaction Survey is designed to give our health care providers and the Kenner leadership timely and actionable feedback they need to improve the quality of care we provide for our Soldiers and their families at Kenner Army Health Clinic," said Col. Thomas S. Bundt, commander, KAHC.
The surveys are mailed randomly to selected patients a few days after their visit with questions ranging from how the provider communicated with them to their experiences regarding access to care, cleanliness of the facility and the courtesy of the staff.
"Patient satisfaction is significant, because it can be a measurable link between value and outcomes," said Bundt. "By tracking and trending patient satisfaction scores, we are able to refine systems, which increase value and improve outcomes. As an additional benefit, higher overall satisfaction scores are awarded to those facilities that meet and or surpass specific benchmarks. The awards could support additional staff, the purchase of the latest medical equipment or the gaining of recognition for additional clinic projects. All of these actions benefit the consumers of our system of health."
There are three different ways a patient can complete the questionnaire anonymously -- by paper, phone or on the Internet with a user name and a password provided in the letter sent to them about the survey.
"Regardless of how the surveys are received -- all feedback makes a valuable difference in the patient care received at Kenner," added Bundt.
So, the next time you get an APLSS letter in the mail, take a few minutes to fill out the survey. Your feedback is important and it will help provide valuable information for Kenner to excel in providing the best care possible for our patients.
For more information or have questions, call (804) 734-9512.
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