Town hall opens communication channels Jan. 15
January 13, 2014
WHEELER ARMY AIRFIELD, Hawaii (Jan. 10, 2014) -- The garrison is returning to its normal schedule of online town halls held during evening hours.
The next opportunity for Soldiers and families to directly relay community-wide questions and concerns to garrison representatives is 6-7:30 p.m., Jan. 15, at www.facebook.com/usaghawaii.
"During the last town hall, we introduced a daytime event to see if that timeframe was more convenient for or preferable to the Army family," said Dennis Drake, director, U.S. Army Garrison-Hawaii Public Affairs. "Although the online forum allows participants to easily post comments prior to the town hall, we saw less community interaction."
To improve the timeliness of having a concern addressed during the 90-minute event, participants should post their comments on the event page, as soon as possible. Comments posted during the town hall are added to the already-formed queue of questions, and therefore, are at the back of the line.
"We will focus first on issues that impact the whole installation before moving on to individual topics," said Col. Daniel Whitney, commander, USAG-HI. "We're asking attendees to be patient while they wait for responses and for their courteous cooperation."
All original comments posted prior to or during the town hall will be answered, if not during the event, in the days following. Comments typed on the wall or in a direct message will not be addressed during the town hall.
Individuals taking part in the virtual forum should review the posting policy located under the "About" tab before participating. Comments that include swearing or comments that are personal attacks, racist, obscene or abusive will be removed, and the user may be banned from the page.
"We are all representatives of the Army values in all our actions -- in person and online," said Command Sgt. Maj. Phillip Brunwald, senior enlisted leader for the garrison. "Virtual conduct should be as respectful as if you were addressing someone face-to-face."
•Be proactive. Post your installation-wide concern in the days and hours prior to the live event -- before the page gets extremely active.
•Be specific. Include as much detail as possible, including items like the neighborhood, street and intersection, if applicable.
•Be patient. Reposting your question doesn't get it answered faster. All original comments posted before or during the town hall will be answered in a couple days.