Prompt action averts formal complaint
September 10, 2013
JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas (Sept. 10, 2013) -- The timely support for a Mission and Installation Contracting Command customer by a Fort Leonard Wood, Mo., contracting officer in response to a complaint over fairness in competition has potentially saved substantial man-hours in administrative processing.
The MICC ombudsman here received a complaint from a contractor in early August concerning a task order request under the Maneuver Support Center of Excellence contract. Tunissha Marshall, a MICC-Fort Leonard Wood contracting officer, began an immediate investigation to address the contractor's complaint.
The Maneuver Support Center of Excellence at Fort Leonard Wood is responsible for leader and Soldier development. It also provides training for military students in various skills including engineering; military police; chemical, biological, radiological and nuclear; and maneuver support.
The contractor believed discrepancies in the task order might jeopardize the fairness in competition.
James Tucker is the director of contracting at MICC-Fort Leonard Wood. He said all members of the contracting office do their best to execute quality contracting products and ensure each contractor has a fair opportunity to compete.
"Tunissha is an outstanding contracting officer and always goes the extra mile to ensure Fort Leonard Wood and the MICC are in compliance while meeting the mission," Tucker said. "She is an outstanding asset to this organization and has a great future ahead of her."
"Through her outstanding effort, I am asking the contractor to rescind his complaint and avoid the formal ombudsman response administrative burden," said Dean Carsello, the MICC special competition advocate and order ombudsman.
Due to the success of mitigating the complaint and averting the formal ombudsman process, Marshall has been asked to share her best practice with others in the MICC-Fort Leonard Wood contracting office by conducting training.