Virtual forum offers real answers
May 24, 2013
Facebook Town Hall is Tuesday at 6 p.m.
WHEELER ARMY AIRFIELD, Hawaii (May 24, 2013) -- Soldiers and families stationed on U.S. Army Garrison-Hawaii's installations are encouraged to share community-wide concerns during the upcoming Facebook Town Hall, 6-7:30 p.m., May 28.
Virtual attendees are encouraged to post their concerns in the days prior to the town hall, which is held on a separate "Event" page at www.facebook.com/usaghawaii.
"U.S. Army Garrison-Hawaii is committed to delivering a standard of excellence in everything we do to support each warrior, family and the community," said Col. Daniel Whitney, commander, USAG-HI.
Garrison subject matter experts will respond to concerns that impact the entire installation or community during the hour-and-a-half timeframe.
Participants are urged to be patient, as subject matter experts take the time to ensure they understand the concern before posting a complete and concise response. All original comments posted before or during the town hall will be answered, if not during the event, in the days following.
Comments posted after the town hall closes at 7:30 p.m. should be addressed to other venues, including the Interactive Customer Service (ICE) program at http://ice.disa.mil or via email at AskTheCommander.firstname.lastname@example.org.
"USAG-HI's goal is to provide positive, professional and polite customer service to our Soldiers, families and civilians," said Jennifer Mootz, the garrison's acting deputy.
Those interacting on the page should review the posting policy located under the "About" tab. Comments that include swearing or comments that are personal attacks, racist, obscene or abusive will be removed, and the user may be banned from the page.
"Attendees should remember that they are representatives of the Army at all times and need to conduct themselves according to the Army Values," said Command Sgt. Maj. Phillip Brunwald, senior enlisted leader for the garrison. "Facebook posts should be as respectful as if you were addressing someone face-to-face."
If the Facebook town halls continue to breed malicious behavior both toward the garrison and fellow members of the Army family, USAG-HI may revert to holding the quarterly town halls in a live setting.
Don't get lost in the shuffle, Tuesday evening. Post your query in the days and hours prior to the live event before the page gets extremely active. Follow these tips, too:
•Don't repost your question. This process doesn't help it get answered faster. All original comments posted before or during the town hall will be answered in a couple days.
•Can't see your post? Refresh the page. No comments are deleted unless they violate the posting policy.
•Include as much detail as possible, including items like the neighborhood, street and intersection, if applicable.