The customer -- our reason to exist
April 3, 2013
Army Contracting Command-Warren works hard to deserve its longstanding reputation for providing exceptional acquisition, contracting, and business advisory services to its customers and other stakeholders.
With more than 760 civilian and military personnel located at six sites, the center manages more than $130 billion in active contracts for combat, armored security, route clearance, tactical and commercial vehicles, robotics and so much more. In fiscal year 2012, ACC-WRN awarded 17,600 contract actions, and obligated $10.2 billion.
ACC-WRN serves the TACOM Life Cycle Management Command. TACOM LCMC provides more than 65 percent of Army equipment in support of brigade combat teams, and the technology for more than 90 percent of Army lethality; supporting our men and women in uniform at 100 worldwide locations.
The contracting center ensures Soldier readiness for a broad customer base that includes four program executive offices: ground combat systems, combat support & combat service support, Soldier, joint chemical biological defense and others.
We have earned our reputation for exceptional customer support by making it a top strategic priority. Customer service has been the first goal in the ACC-WRN strategic plan since the plan's development in the late 1990s.
Goal objectives include a requirement for senior leaders, managers, team leaders and employees to meet regularly with our customers to exchange information and identify concerns to promote and improve business relationships.
As part of a customer assessment process, we use a simple survey to obtain feedback from our customer base regarding timeliness, communication, teaming, quality, and responsiveness. We also ask our customers to identify individuals in ACC-WRN who have provided exceptional support to customer organizations and we recognize those individuals in a town hall forum. It is not uncommon to recognize 30 percent of the ACC-WRN workforce at these events.
ACC-WRN leadership and contracting personnel also actively participate in events designed to encourage private industry participation in defense contracting, as they, too, are considered to be center customers.
ACC-WRN key procurement decision makers were speakers, presenters and attendees at various events such as the 2011 President Barack Obama Detroit Small Business Summit, the 2012 National Veteran's Small Business Conference, and the February 2013 Doing Business with the Department of the Army. ACC-WRN also co-chairs the TACOM LCMC advanced planning briefing for industry.
By working closely with our customers in a collaborative manner, we are able to bridge the knowledge gap that exists between the many different functional specialties and organizational goals, to allow us to be true "business advisors" to our customers, and create an environment for success within the Department of Defense acquisition, logistics and technology community.