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Survivor Outreach Services (SOS)

What is it?
The SOS is a holistic and multi-agency approach for delivering support and services to the survivors of Soldiers who die while serving their Nation. The SOS replaces the current Long Term Family Case Management Program by decentralizing services to installations and communities closest to where Families live. The SOS provides substantial support to the casualty assistance officer to ensure Families receive the most current information on benefits and entitlements and have access to long-term financial and emotional support. The SOS is available to all survivors and continues for as long as the survivor desires the support.

What has the Army done?
A SOS Working Group was established in February 2008 and is chaired by the Commander, Family and Morale, Welfare and Recreation Command (FMWRC). The FMWRC serves as an advocate for survivors and advises senior leadership on the resolution of issues affecting survivors. The Army provided funding to increase staffing levels at the casualty assistance centers, the Army Community Service Centers, and the Army National Guard Family Assistance Centers. Additional staff includes support coordinators, financial counselors, benefit coordinators, and trainers. The FMWRC Public Affairs Office is working with the Office of the Chief, Army Public Affairs to develop and implement a strategic communication plan to support SOS.

What continued efforts does the Army have planned for the future?
The Army plans to standardize training for casualty assistance officers and casualty notification officers. Through SOS the Army will provide long-term support to Family members impacted by the death of a loved one.

Why is this important to the Army?
We honor Soldiers who made the ultimate sacrifice for the security of our Nation by supporting and caring for their survivors. The Army is committed to providing sustained support to surviving family members to ease their loss and help them through a very difficult time.

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