Families First—The Department of Defense Future Personal Property Program

What is it? The Families First Department of Defense (DoD) Personal Property Program Initiative is DoD’s answer to significantly improve the quality of life for our Service members, civilians, and their families.  Families First is the primary component of DoD’s plan to interject best commercial practices into the household goods moving program by:

Starting in 1994, DoD pursued a number of initiatives to improve the shipment of household goods for Service members and their families.  By the Fiscal Year 1996 Defense Authorization Act, Congress directed DoD to develop a pilot program implementing commercial business practices and standards of service for its movement of household goods.

What has the DoD done? A plan to simultaneously test and evaluate the results of four on-going pilot programs was established.  The U.S. Transportation Command (USTRANSCOM) evaluated each of these programs and provided recommendations to the Office of the Secretary of Defense and the Congress.  The recommendations included improving the liability/claims process; improving carrier performance through performance based contracting, and implementation of an integrated move management system.

What continued efforts does the DoD have planned for the future? 

Why is this important to the DoD? Today more then ever, it is critical to the DoD to retain its trained and dedicated Service members.  One of the important issues impacting on their retention is the quality of household goods moves they receive from one duty station to another. 

For more information:  http://www.sddc.army.mil/public/Personal+Property/Families+First/