Military OneSource

What is it? Military OneSource (MOS) is a virtual community support service that the Army implemented in August 2003, which is available world-wide 24 hours a day to Soldiers, deployed Department of Defense (DoD) civilians and family members. Each military service has its own OneSource. The DoD created Military OneSource as a portal to access all the military services' OneSource programs.

What has the Army done? Utilization shows strong gains in 2006. From the time MOS was first provided to the Army in August 2003 to May 2006 there have been 111,285 calls to the daily 24 hour call center, 302,258 visits to the website, and 28,754 referrals for non-medical counseling. Current utilization in 2006 (259,541 uses) has already reached 23.6 percent, far exceeding the 2006 target of 15 percent. The Army leads the other branches in referrals for non-medical counseling with a monthly referral rate of 0.2 percent with a referral rate of 1.2 percent as of May 2006. Nearly two-thirds of all users (65.9 percent) are Soldiers and 6 percent are repeat users.

Satisfaction data from January to March 2006 (surveys for 1402 calls, 96 shipments of educational materials and 91 online visits) continues to show over 95 percent overall satisfaction with Military OneSource.

Military OneSource is a referral option on the Post-deployment Health Reassessment (PDHRA) Completion of the PDHRA is required for all Soldiers within 90 - 180 days after returning from overseas deployment to the CENTCOM area of operation.

The OneSource Connection newsletter provides updates on Military OneSource to the Army community. This newsletter is distributed to over 190 Army leaders in the Active and Reserve Component whom distribute it to Soldiers and Family Readiness Group leaders.

Historically, Military OneSource Program Assistants have been dispatched to provide display booths and briefings to small National Guard and Army Reserve units throughout the deployment cycle. This level of support has been expanded to cover brigades and divisions as they deploy and return from Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF). Program Assistants have provided support to the 101st Airborne, 3rd Infantry Divisions and other divisions in 2006.

What continued efforts does the Army have planned for the future? Currently Military OneSource Program Managers are gaining access to Inter-Service Family Assistance Committee (ISFAC) meetings to brief Service branch and civilian family assistance representatives on MOS and ensure that MOS is part of the solution set for Service member support issues that emerge on the state level.

Military OneSource is discussing new marketing initiatives that will enable information about the service to be integrated into schoolhouse curricula to teach non-commissioned officers (NCOs) how to use MOS to take care of Soldiers and their families.

Why is this important to the Army? In the first half of 2006, Military OneSource identified 267 new cases of domestic violence, child abuse and threats of harm to self or others among Soldiers and Army family members. By providing a private service where Soldiers and family members in need can call or go online and get help, the Army is using effective risk communication strategies to mitigate the negative effects of the deployment cycle and improving well-being and readiness.

 

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